Return Policy
Cancellation and Order Return Policy
Www.xantres-idees.com, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents of its elements. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: you may modify the Website and its components in any way or reproduce or present them publicly, or distribute or otherwise use the Website and its components for any public or commercial purpose.
Return Policy
Www.xantres-idees.com supporting e-Commerce gives you the opportunity, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily .
Product Returns due to delivery error
In all cases in which other than the sold ones are delivered, by type or quantity or a property that has previously been agreed in writing with www.xantres-idees.com is missing, the customer returns the products to check and find the error. In this case, the costs of returning the products to the company as well as the costs of returning to the customer are borne by www.xantres-idees.com as long as the method of return proposed by the company is observed.
Returns of defective products
In the event that the item is found to be defective, the following shall be duly certified as follows:
• The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
• The return of the products will be done either by personal and means of transport at www.xantres-idees.com or through a courier company. In cases of return through a courier company, the customer is charged with the shipping costs to www.xantres-idees.com and this is borne by the shipping costs of the replaced product.
• After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
• If the defect is found, the product is replaced, otherwise the transaction is canceled in case it is not possible to replace the product in a reasonable way. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to www.xantres-idees.com
• In particular, in case of debit by credit card, www.xantres-idees.com will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without any liability of www.xantres-idees.com anymore. Www.xantres-idees.com after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of www.xantres-idees.com to the customer.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer. Returns of products deemed defective upon delivery (DOA) Returns of products deemed defective upon delivery (DOA) will be accepted within fifteen (15) calendar days of delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:
• The product is received and checked to determine the defect reported by the customer.
• Provided that they have been previously received and checked by www.xantres-idees.com, the item will be replaced with a new one, otherwise in case the customer does not want a replacement, the original purchase will be refunded to customer. The refund is made in the same way as the customer's initial payment to www.xantres-idees.com.
• In particular, in case of debit by credit card, www.xantres-idees.com will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without any liability www.xantres-idees.com now. Www.xantres-idees.com after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network www.xantres-idees.com. In case of payment by deposit in a bank account, a reverse deposit will be made from www.xantres-idees.com to the customer.
• Shipping costs for both the return of the products to www.xantres-idees.com and the return to the customer of the replaced product are borne by www.xantres-idees.com.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer. Return of non-defective products - Right of unjustified withdrawal by the customer The customer has the right to withdraw from the purchase contract within 15 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (when these are products) and in fact when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:
• This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
• The withdrawal statement is exercised in writing or electronically and www.xantres-idees.com is obliged to send a confirmation of receipt of the withdrawal statement as soon as it arrives.
• Following the withdrawal statement, www.xantres-idees.com is obliged to return the price received within 15 days from the receipt of the products.
• Delivery costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by www.xantres-idees.com.
• The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to www.xantres-idees.com until the withdrawal and return of the item, www.xantres-idees.com will be obliged to inform the Bank for the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by deposit in a bank account the return will also be made by deposit in the same account of the customer.
• In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.